What I Wish My Doctor Knew About Non-Traditional
Communicators

Medical Alert

• As with all people assume they are intelligent and
  competent until they prove otherwise!
• Speak normally (tone, volume, speed) unless asked to do
  otherwise.
• Be patient – almost all non-traditional communication
  methods are extremely slow.
• Don’t fill the “silence” while the other person is composing
  a thought with more of your own speech; allow both
  parties to say a reasonable amount.

• Take turns speaking – say a short amount and then give the other person a chance to speak; be
  careful of interrupting; try not to talk about more than one idea at a time.
• Acknowledge and rephrase communication attempts. When responding to a question, include the
  question in your response to let the person know that you heard and understood them.
• Don’t ask them to “perform” for you by asking them to say certain words or asking questions just to
  watch them communicate – do not treat people like zoo exhibits.
• Don’t worry about saying they “speak” or you are “talking” to them.
• Let the person know if you don’t understand something.
• Offer to find a place to sit or remain stationary if the person is trying to type or write the
  conversation – most have trouble “timing” communication to occur during extremely short pauses.
• Don’t “take advantage” of the communication difference (for example, don’t refuse to read a written
  message as a way of silencing disagreement).
• If someone uses an interpreter or assistant, address communication to the communicator, not the
  assistant or interpreter.
• Don’t touch people’s communication devices.
• Extensive question and answer sessions about their communication methods can be annoying to
  many; ask if the person minds before engaging in extensive questions.
• If you notice someone typing or writing otherwise composing a thought, give them a chance to say
  something when you are done speaking.
• Ask before assuming the person would like you to finish her sentences.
• Don’t pretend that there is no communication difference!
• The best communication is when both parties remain calm, relaxed, and interact as they would if
  both parties spoke normally.